Paketa Custom Cycles Warranty Policy

Lifetime Warranty on all Paketa bikes

All Paketa bicycle frames that were ordered after April 15th, 2012 are warranted for the lifetime of the frame against defects in materials and workmanship. Bike frames ordered before April 15th carry the previous warranty that was in effect at the time of order (6 year warranty against manufaturers defects). Frames damaged due to crashes, misuse, improper component installation or operation, or improper care and maintenance, or any other instance that is not determined by the manufacturer to be a defect will not be covered under warranty. No bicycle frame will last forever, but Paketa frames are warrantied for the reasonable lifetime of the frame. A reasonable lifetime of a frame will vary depending on the user.  Following the simple care guidelines will allow your frame to last many years with no issues. Frames received as a warranty replacement do not carry a warranty. Customers that wish to warranty a frame should email a digital photo of the bike that clearly shows the damage. Include your Name, phone #, address, date and place the frame was purchased, and the serial #. We will also need a copy of the proof of purchase. The Customer will be responsible for shipping costs. Any modifications made to the frame, including re-painting voids the warranty.

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